CX Accelerator

DECEMBER 31, 2018

You might take some ideas from what they did: All leaders attended Situational Leadership II training. I've attended it as well, and found it to be one of the most practical and useful training programs for developing people.All individual contributors attended Situational Self-Leadership training.

Calibration 244

Calibration Schedule adherence Coaching Employee engagement 244

Playvox

FEBRUARY 20, 2024

Better yet, having a more engaged workforce makes your task of managing remote teams effectively a little easier. The best Quality Management (QM) systems also enable agents to provide commentary on feedback provided and dispute anything that the agent may not agree with the analyst about.

Management 88

Management Gamification Calibration Quality management 88

Playvox

JANUARY 25, 2024

How Workforce Optimization Works in a Contact Center The most valuable asset in a customer service organization or contact center is your workforce. Hiring, training, upskilling, and retaining agents are activities critical to your success. Therefore, workforce optimization strategies should be front and center to your business goals.

Coaching 77

Coaching Contact Center Quality management Schedule adherence 77