NobelBiz

MAY 9, 2023

Brad Butler, Contact Center Software Consultant @ NobelBiz Improved Agent Productivity Long wait times can be a significant challenge for contact centers, causing negative consequences for both agents and customers. This ultimately impacts the quality of the customer service they provide.

Best practices 98

Best practices Call Center Gamification Contact center software 98

Customer Service Life

NOVEMBER 15, 2020

Calibrate with contact center leadership, making adjustments to the process until you feel that it’s helping you achieve the mission. There’s also significant peer pressure in the contact center industry to adopt an omnichannel or multichannel strategy and be everywhere your customers are.

Contact Center 92

Contact Center Engineering Calibration Coaching 92

JustCall

APRIL 5, 2023

When trained and calibrated correctly, the virtual agent can seamlessly guide callers to the correct resolution through self-servicing. The Virtual Agent leverages cutting-edge technology like Natural Language Processing (NLP) and Machine Learning to follow customizable algorithms based on business rules.

Interactive Voice Response 52

Interactive Voice Response Virtual Agent Multichannel voip 52