Calibration First call resolution Interactive Voice Response Presentation 
Serenova
MAY 29, 2020
Crisis presents the uncommon opportunity to deliver customer interactions that build unshakable loyalty. Now is the time to get the most out of every customer interaction and deliver loyalty-building customer experiences. You’ll improve customer experience metrics like average handle time and first call resolution.
Serenova
MAY 29, 2020
Crisis presents the uncommon opportunity to deliver customer interactions that build unshakable loyalty. Now is the time to get the most out of every customer interaction and deliver loyalty-building customer experiences. You’ll improve customer experience metrics like average handle time and first call resolution.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
NobelBiz
APRIL 3, 2023
Some other mistakes that we often see are skipping calibration, not training coaches properly, and overwhelming those who monitor and coach. This will help ensure that all stakeholders are aware of their responsibilities and are held accountable for delivering an optimal customer experience. If this is you, NobelBiz is here to help.
NobelBiz
MAY 9, 2023
Every step of the process can be calibrated to minimize the agent’s effort, from dialing the number to logging the call in the CRM. Not having a proper call-back infrastructure: Take the time to work out the call flow of inbound calls.
Callminer
AUGUST 1, 2017
Our solution, VIA Contact Centre, is actually an adapted form of Skype for Business that offers added benefits to the contact center like call recording, smart agent selection, and interactive voice response – the latter is particularly useful as it negates the need for switchboards entirely.
Expert insights. Personalized for you.
84 
Let's personalize your content