Customer Relationship Metrics

JULY 26, 2017

Organizations must create performance management and employee development programs that use customer relationship metrics to drive their service delivery. For the last few years Customer Relationship Metrics has been helping clients implement a modern QA model called Impact Quality Assurance (iQA). In the Early Years.

Contact Center 211

Contact Center Calibration Construction Customer centricity 211

Serenova

MAY 29, 2020

You’ll improve customer experience metrics like average handle time and first call resolution. These customer interactions provide the most valuable insights into improving the process and identifying where coaching and education is needed most. Calibrate regularly. Metrics Focused on Customer Experience.

Best practices 84

Best practices Contact Center Interactive Voice Response Average Handle Time 84

Serenova

MAY 29, 2020

You’ll improve customer experience metrics like average handle time and first call resolution. These customer interactions provide the most valuable insights into improving the process and identifying where coaching and education is needed most. Calibrate regularly. Metrics Focused on Customer Experience. The Cloud.

Best practices 83

Best practices Contact Center Interactive Voice Response Average Handle Time 83