BPO Vendor Management Part One: Top 5 Tips for Better KPI Performance
Outsource Consultants
MARCH 29, 2021
Call Center Tip #4 — Keep Consistent to Boost Performance. Don’t limit your success by abandoning course or shifting primary KPIs too quickly. If you want to make first call resolution a top priority — but only commit to the goal for a week — it’s highly unlikely to have a meaningful impact on your business.
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