Calibration contact center solutions First call resolution Presentation 
NobelBiz
APRIL 3, 2023
Common mistakes One common mistake in operating a quality management system within a contact center is using overly complex (or too long, for that matter) quality forms that are difficult to score. This is yet another clear indicator that the future of contact centers is omnichannel.
Serenova
MAY 29, 2020
Crisis presents the uncommon opportunity to deliver customer interactions that build unshakable loyalty. You’ll improve customer experience metrics like average handle time and first call resolution. Calibrate regularly. Ask evaluators to review the same call and compare for better data and success.
Serenova
MAY 29, 2020
Crisis presents the uncommon opportunity to deliver customer interactions that build unshakable loyalty. You’ll improve customer experience metrics like average handle time and first call resolution. Calibrate regularly. Ask evaluators to review the same call and compare for better data and success.
Expert insights. Personalized for you.
52 
Let's personalize your content