Outsource Consultants

MARCH 14, 2018

Brainstorm ideas based on issues reported from the customer service department. To read the original article, please click the following: Give Your Call Center a Customer Service Makeover – Daniela Puzzo. 3 Consulting Strategies to Improve Call Center Performance. Building of ongoing calibration procedures.

Consulting 52

Consulting Consulting Call Center Calibration 52

Expivia

OCTOBER 20, 2020

The other post is on 21 Questions that we ask call center managers when we are brought in to consult. Deep Dive into Your Call Center: 21 Questions We Ask When Consulting. Your customer service outsourcer is not just some company that you are buying a piece of software from, they are speaking to your customers.

outsourcing 95

outsourcing Call Center Management Calibration 95

Outsource Consultants

MARCH 9, 2018

This includes ensuring the agents receive the proper training, quality management, and calibrations to drive high-level performance. So, how do you ensure that your outsource call center agents will provide customer service that will yield great reviews from your clients or customers? 6) Average Handling Time.

outsourcing 52

outsourcing Call Center Calibration Average Handle Time 52

Connecting the Dots

SEPTEMBER 7, 2020

Many consulting and training organizations point directly to employee attitudes and behaviors as the cause of more than two thirds of customer attrition. If the customer took a survey, how would they rate the call? Many such issues revolve around internal customer service and service level agreements (SLAs).

Surveys 62

Surveys Education Calibration Contact Center 62

Callminer

AUGUST 1, 2017

If customers are being sent to the wrong department, then they tied up customer service personnel from helping the right people. Customer service diminishes. James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. @Chargebackgurus. Alex Tebbs.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Connecting the Dots

SEPTEMBER 9, 2019

Many consulting and training organizations point directly to employee attitudes and behaviors as the cause of more than two thirds of customer attrition. If the customer took a survey, how would they rate the call? Many such issues revolve around internal customer service and service level agreements (SLAs).

Surveys 48

Surveys Education Calibration Contact Center 48