Business Process Outsourcing Healthcare Interactive Voice Response Self service 
Global Response
JANUARY 22, 2024
But with the rise of modern technology and the globalization of the workforce, call centers and business process outsourcing (BPO) services look very different today. It converts your voice into a digital signal that can travel over the internet. Calls can easily be directed to the right departments and agents.
Talkdesk
SEPTEMBER 8, 2020
Open enrollment is typically among the busiest times of the year for healthcare plan providers as the volume of consumer calls to the contact center increases significantly. During last year’s open enrollment period, the Center for Medicare and Medicaid Services (CMS) reported more than 5.78
DMG Consulting
MAY 15, 2018
Enterprise business and IT leaders are struggling to find the right cloud-based solutions for their operations. The market leaders will begin a major round of innovation to build “smart” and personalized contact center and self-service solutions.
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