Select VoiceCom Blog

NOVEMBER 20, 2022

Providing solutions to customers This type of customer support allows businesses to create their ideal customer experience, generating customer satisfaction, boosting brand loyalty, and enabling cost-efficient spending. Businesses may use various IT management systems depending on specific business needs and preferences.

outsourcing 52

outsourcing Technical Support Metrics Best practices 52

Call Experts

MAY 20, 2022

So you’ve got to be on your toes, answering questions and special requests and answering phone calls during the hours your business is closed. . A good help desk for SMBs will help you maintain that level of commitment to your customers by providing intelligent automation and self-service options. .

Contact Center 98

Contact Center Answering services Call Center outsourcing 98

OctopusTech

SEPTEMBER 9, 2023

Call center outsourcing refers to a strategic business decision made by a company to delegate its customer support inquiries from a third-party source often called a Business Process Outsourcer (BPO) rather than hiring an in-house team of employees.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

Global Response

JANUARY 9, 2023

B2B customer service typically involves talking to representatives on behalf of a company, rather than individual purchasers themselves. To understand how to do B2B customer service well, we need to first understand the similarities and differences to B2C customer service, so we can understand the implications of each.

B2B 62

B2B B2C Customer Service Self service 62