TeleDirect

MARCH 12, 2018

One underrated aspect – yet nonetheless critical – of high achievement in the real estate industry has to do with business process outsourcing (BPO). And will my transactions remain secure throughout the entire process? Keeping your real estate call center competent and confidential is of paramount importance.

Real estate 94

Real estate outsourcing Call Center Business Process Outsourcing 94

TeleDirect

JULY 1, 2021

But first, it helps to determine the key differences between the two main types of call center platforms: the inbound and outbound call centers, respectively. Many of our clients sign up thinking they need either an inbound call center or outbound call center, when actually they need both! Your business sector.

Call Center 62

Call Center Upselling Healthcare outsourcing 62

Hodusoft

SEPTEMBER 27, 2023

HoduSoft Honored with Omnichannel Contact Centre Excellence Award In today’s technologically advanced world of customer service and contact center solutions, companies that emphasize innovation and excellence are gaining a lot of success.

Contact center software 52

Contact center software Business Process Outsourcing Interactive Voice Response Contact Center 52

Talkdesk

NOVEMBER 25, 2020

Choose a cloud-native contact center technology For effortless seasonal scaling, businesses need a contact center solution that is easy to use and requires minimum training, resulting in fast adoption. Talkdesk CX Cloud™ is the first end-to-end solution for delivering a great customer experience (CX).

Contact Center 101

Contact Center Business Process Outsourcing outsourcing Self service 101

JustCall

MARCH 9, 2023

Given the fact that contact centers are where most of the customer activity happens, this department needs robust tools and solutions to handle the load. To help businesses manage call volumes in addition to keeping their efforts goal-aligned, they can choose from various types of contact center solutions.

Contact Center 52

Contact Center Multichannel Interactive Voice Response outsourcing 52

Fonolo

FEBRUARY 13, 2019

When the conversation is over a channel like Facebook Messenger or Apple Business Chat, the “asynchronous” style means replies can be at a slower pace, persist over multiple sessions, and be interspersed with other activities. Our favorite chart: Report #2: Contact Center Technology Survey. W here to get it: Here.

Contact Center 57

Contact Center Call Center APIs Technology 57