Business Process Outsourcing CCNG Customer Experience Marketing 
CCNG
FEBRUARY 1, 2023
By proactively addressing associate burnout, contact centers can empower their associates to improve the customer experience. For example, one of our clients that is known as a good employer had exhausted the job market for contact center associates in their community. This approach proved successful.
CCNG
MAY 11, 2022
Although the roles and responsibilities of call center agents have evolved since the dawn of the industry decades ago, the "human" element will always be the bedrock of call center services within business process outsourcing (BPO). There is a lot to unpack on this subject, and we'll do our best to cover some key points.
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