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The Hiring Game Has Changed: Strategies for Solving Staffing Issues

CCNG

FEBRUARY 1, 2023

For example, one of our clients that is known as a good employer had exhausted the job market for contact center associates in their community. It opened an untapped market of candidates who they had already vetted and who were already familiar with their product lines. This approach proved successful.

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contact center associations Contact Center CCNG Business Process Outsourcing 195
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Who Is Today's Call Center Agent?

CCNG

MAY 11, 2022

Although the roles and responsibilities of call center agents have evolved since the dawn of the industry decades ago, the "human" element will always be the bedrock of call center services within business process outsourcing (BPO). The tight labor market has many workers rethinking their options and potential career paths.

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Call Center outsourcing Agent burnout Business Process Outsourcing 195
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