Guest blog: 5 Customer Experience Trends for Financial Institutions in 2023
Comm100
FEBRUARY 6, 2023
Some common examples of self-service that will shape CX in the financial industry include: Onboarding process : Digitization of this exercise can help you convert new customers by allowing them to sign up, go through the KYC process, and start using your product and service without visiting your office or talking to a representative.
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