Fonolo

JUNE 14, 2018

It’s time to look at your customers as teammates rather than as opponents. It’s time to reboot your customer experience game. Here is the reality: A poor (or even worse, unmemorable) customer experience (CX) has led to a resounding “Game Over” for many businesses in the last few years. 2018 is game time.

Chatbots 90

Chatbots Brand ambassadors Agent burnout Complaint resolution 90

VocalCom

JUNE 22, 2020

For this, contact center managers need to ensure a swift switch to the remote working model over the long term to continue to deliver a world-class customer experience. Download our white paper Contact Centers of the Future: Creating the experience of tomorrow. Contact Center .

Brand ambassadors 62

Brand ambassadors Contact Center contact center workforce contact center solutions 62

Fonolo

JUNE 20, 2018

More and more, a way of standing out from the crowd and winning over customers is by ensuring a top-notch, personal experience from start to finish. Customer experience (CX) continues to be one of the top competitive differentiators this year, and as a result, can no longer be ignored. Change things up with chatbots.

Customer Experience 120

Customer Experience Brand ambassadors Education Feedback 120

Solvvy

SEPTEMBER 17, 2022

Articles, white papers, and e-books. The key is to create a knowledge base that’s easy for your customers to search and use and that presents information clearly. A Customer Service Knowledge Base is Vital for Good Customer Experiences. Gives Your Customers Access to Accurate Information.

Customer Service 62

Customer Service Self service Engineering Customer Support 62