Callminer

OCTOBER 31, 2022

Read this blog for seven tips and best practices for improving CX in the contact center.

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Best practices Contact Center 182

Callminer

APRIL 30, 2020

The most successful companies have solutions in place for monitoring customer interactions and analyzing customer sentiment. For more information on improving the customer experience, download our white paper, Leveraging Emotion to Improve CX & Elevate Contact Center Performance.

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Customer Service Scripts Construction Feedback 273

Mindtouch

MARCH 5, 2020

Simply put, organizations that can’t find ways to elevate their CX might soon find themselves going by the wayside. This shift in preference toward self-service is a strong indicator that the contact center as a customer inflection point is just the tip of the iceberg. Seven best practices for getting knowledge to customers.

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Customer Service Management Self service Best practices 62

Netomi

JANUARY 5, 2022

Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience.

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Customer Experience Customer Service Consulting Consulting 98

Global Response

MAY 22, 2023

When you gather and implement customer feedback, you can improve all aspects of your business, from the product or service offerings to customer support, UX and more. When you gather and implement customer feedback, you can improve all aspects of your business, from the product or service offerings to customer support, UX and more.

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Feedback outsourcing Customer centricity Surveys 62