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Leading the Digital Transformation in BPO: Expivia’s Strategy for AI-Driven Customer Support

Expivia

From Human Agents to Strategic Technology Partnerships Traditionally, the core function of a BPO was straightforward: to provide a scalable workforce capable of managing customer interactions on behalf of their clients. However, clinging to this model in an age dominated by digital innovation is akin to standing still on a moving train.

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

In the age of the internet, it is difficult to keep tabs on which thought leaders and influencers are the real deal, and which ones are not. So much so, we built the best chatbot and AI tool to help automate the low touch, mundane tasks support teams are inundated with. Customer service leaders come in all shapes and sizes.

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10 Best Practices to Develop Your Digital Transformation Framework

aircall

In today’s marketplace, it’s hard to survive without the cloud, big data, APIs, IoT, machine learning, artificial intelligence, automation, and mobile technologies. It improves your company’s culture, streamlines operations, increases productivity, and improves performance. What Is a Digital Transformation Framework?