Inbenta

DECEMBER 14, 2021

Policyholders are in control. They’re turning to online channels for self-service insurance information and support — instantly, seamlessly, and at any time. According to a 2021 report, 50% of customers rank digital communications as a high priority (but only 17% of insurers use them). Discover: Answer frequent questions.

Chatbots 52

Chatbots Upselling Average Handle Time Analytics 52

TechSee

JUNE 25, 2019

Facial recognition identifies and verifies an individual by comparing facial features from a digital image or video to a face database. Voice recognition, meanwhile, digitizes words and encodes them with data such as pitch, cadence and tone, and then forms a unique voiceprint related to an individual.

Technology 122

Technology Customer Service Gamification Contact Center 122

JustCall

FEBRUARY 25, 2020

Digital transformation is disrupting the industry. Recently, financial service sectors like the Insurance, Brokerage, Investment, and other important segments have been facing a technological revolution. The post Tech Stack for Financial Services – The Ultimate Guide [2020] appeared first on Justcall Blog.

Finance 59

Finance CRM Accountability Sales 59