Comm100

JUNE 23, 2022

In this blog, we’ll look at the top reasons why universities and colleges are choosing Comm100 Live Chat. With CRM integration, Salesforce or another CRM can be connected to recognize even more about visitors to your website. Reducing wait times. Security & compliance . 24/7 support. Uptime Guarantee .

Chatbots 84

Chatbots Education Wait times CRM 84

Comm100

NOVEMBER 28, 2022

Since a single chatbot can resolve as much as 91% of chats without agent intervention, introducing a chatbot allows support teams to grow capacity without hiring more agents. The other side of this equation is that when chatbots are handling common requests, agents are spending less time responding to repetitive questions.

Education 92

Education Customer Service Chatbots Personalization 92

aircall

MARCH 18, 2022

Creating memorable experiences for prospects and customers alike is perhaps the most underrated resource of a sales team. . Yet disjointed processes and tech stacks mean satisfaction can be the last thing sales teams feel when they get their daily calls underway. So what does customer satisfaction look like for your sales team? .

Sales 62

Sales Interactive Voice Response CRM Call Logging 62

aircall

DECEMBER 30, 2016

Your available funds will winnow down your options in terms of your tools and your team later on. Implementation can be costly and slow, and upkeep requires office space, upfront funds, and a knowledgeable team. A virtual call center will also allow your team to work remotely. This will be further explained in the next point.

Call Center 97

Call Center Virtual Agent virtual call center CRM 97

aircall

DECEMBER 30, 2016

Your available funds will winnow down your options in terms of your tools and your team later on. Implementation can be costly and slow, and upkeep requires office space, upfront funds, and a knowledgeable team. A virtual call center will also allow your team to work remotely. This will be further explained in the next point.

Call Center 88

Call Center Virtual Agent virtual call center CRM 88

aircall

MAY 5, 2017

We’ve looked at how to successfully scale your customer support team before. But before you can scale your team from one to five, or ten, or a whole busload, you need to start building it. This article will explain how to recruit your first customer support employee. Why you need to recruit your first customer support employee.

Customer Support 82

Customer Support Personalization Call Center Wait times 82

aircall

DECEMBER 13, 2018

Team Leaders | Respondents with the job role of Support Team Manager / Leader. Small Teams | Customer support teams with 5 or fewer employees. Midsize Teams | Customer support teams with 6 – 50 employees. Large Teams | Customer support teams with more than 50 employees.

Surveys 54

Surveys Customer Support B2C CRM 54