Customer Service Life

JUNE 26, 2017

Ruth McCullen and Jeremy Watkin had the pleasure of having Virginia from Kingman Ink draw as we helped contact center leaders tell better stories. This article was originally published on the FCR blog on June 9, 2017. I had a fantastic time at the 2017 Contact Center Expo and Conference in Orlando, Florida.

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Contact Center Journey mapping Entertainment Chatbots 68

Anexa BPO

NOVEMBER 6, 2022

In addition, a Tex-Mex theme prevailed through the entertainment elements of the event – which serves to raise the profile on the importance of the Spanish-speaking market across all industries. Attendees had the opportunity to learn about topics such as customer journey mapping, employee engagement, and social media strategy, among others.

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Journey mapping Business Process Outsourcing Entertainment outsourcing 52

Avaya

JUNE 22, 2017

Learn how you can design, build and run omnichannel contact center solutions with our flagship Avaya Oceana™ Solution for customer engagement. With Avaya Oceananalytics™ insights you can see beyond traditional metrics to real-time and historical reporting solutions for contact centers. Explore your customer experience.

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Call Center Customer Experience contact center solutions Contact Center 51

Netomi

JANUARY 5, 2022

He’s the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast. Adam understands the impact that customer experience can have on the bottom line. Temkin Group was acquired by Qualtrics in October 2018.

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Customer Experience Customer Service Consulting Consulting 98

Comm100

FEBRUARY 22, 2018

This blog post will give you the run-down of everything you need to know about Chatbot decision trees before designing your Chatbot, and with tips to help you effectively plan and map your bot’s content. This way, there is no secret to Chatbot journey mapping. Map out possible responses to questions like: “You suck”.

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Journey mapping Chatbots Accountability Consulting 45

Comm100

FEBRUARY 22, 2018

This blog post will give you the run-down of everything you need to know about Chatbot decision trees before designing your Chatbot, and with tips to help you effectively plan and map your bot’s content. This way, there is no secret to Chatbot journey mapping. Map out possible responses to questions like: “You suck”.

Journey mapping 40

Journey mapping Chatbots Accountability Consulting 40