5 Ways Quality Assurance Improves Employee Satisfaction and Morale
Monet Software
SEPTEMBER 24, 2020
Can SMB call center quality management be about more than quality? Yep, it’s the linchpin of employee engagement, too! Monitoring and scoring calls—these quality assurance (QA) tasks are constant at nearly every contact center. But QA can be so much more! Here’s how. #1 1 By the Numbers.
Let's personalize your content