Taylor Reach Group

JANUARY 6, 2023

We have seen Contact Centers struggle to find and retain workers. We have seen more than 20 months of long wait times due to “higher than normal contact volumes”. . I think in the coming year we are going to see the rightsizing of Contact Centers. The post Happy New Year and Welcome to 2023!

Contact Center 117

Contact Center Healthcare Consulting Consulting 117

Hodusoft

JUNE 7, 2024

At HoduSoft , we strongly believe that call centers and contact centers should do whatever it takes to manage their daily operations as efficiently and effectively as possible. The way a call center is managed goes a long way in determining its success or failure.

Best practices 52

Best practices Call Center Omni-channel support Management 52

aircall

JANUARY 7, 2022

With a CTI, you can instantly turn your computer into a virtual call center. Pop-up notifications ensure that your sales agents or customer service representatives are aware when they receive a call or when a call is transferred to them. Increase your productivity with a call center dialer.

Call Center 62

Call Center Interactive Voice Response call center software virtual call center 62

aircall

DECEMBER 30, 2016

A virtual call center lets your business hit the ground running more easily. A virtual call center will also allow your team to work remotely. Virtual agents can be hugely advantageous to a call center especially a fledgling one. Care to give it a try? Try Aircall for Free!

Call Center 97

Call Center Virtual Agent virtual call center CRM 97

aircall

DECEMBER 30, 2016

A virtual call center lets your business hit the ground running more easily. A virtual call center will also allow your team to work remotely. Virtual agents can be hugely advantageous to a call center especially a fledgling one. Care to give it a try? Try Aircall for Free!

Call Center 88

Call Center Virtual Agent virtual call center CRM 88

aircall

DECEMBER 16, 2016

The analysts can be employees themselves, or a part of an external consulting firm. However, as virtual call center software becomes more accessible and more inclusive , the process is decreasingly restricted to large call centers with dedicated departments. If not, Try Aircall for Free!

Call Center 82

Call Center call center software Abandon rate Metrics 82

aircall

DECEMBER 16, 2016

The analysts can be employees themselves, or a part of an external consulting firm. However, as virtual call center software becomes more accessible and more inclusive , the process is decreasingly restricted to large call centers with dedicated departments. Have you tried Aircall’s call center software?

Call Center 48

Call Center call center software Abandon rate Metrics 48