article thumbnail

What Customer-Centric Companies Must Do To Become Customer-Obsessed

Beyond Philosophy

In building relationships with customers, and value for them, my long-time observation is that most organizations tend to progress through several stages of performance as they are becoming truly customer-centric: a) customer awareness, b) customer sensitivity, c) customer focus, and d) customer obsession.

article thumbnail

What are the Core Benefits of a Help Desk Software?

Wowdesk Blog

An outstanding service or product indeed makes people your customer in the first place, but the after-sales support is something that decides whether they would stay loyal to you or jump ship to your competitors. .

article thumbnail

Top 9 Customer Service Blogs to read in 2022

Nicereply

That’s why we’ve rounded up this handy list, so you have all top customer support blogs published (so far) in 2022 in one accessible place. Most of these blogs allow you to subscribe to their newsletters and publish new content regularly. 2022’s top customer service blogs. 2022’s top customer service blogs.