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CCNG
JULY 10, 2020
You can listen to the full interview with Jason online as part of the Perspectives on Leadership webcast series on the CCNG Webcast Channel. I consider this blog a forum for recognizing and celebrating those leaders and organizations who have demonstrated excellence, and those that are striving to join their ranks.
CCNG
MARCH 8, 2023
As soon as an agent starts “just going through the motions” rather than engaging with customers, interaction quality plummets—and so do customer satisfaction scores. In this blog post, we're discussing how to recognize warning signs and prevent contact center agent apathy before it affects performance metrics (and profits!).
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