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DECEMBER 21, 2018

Here are 40 customer retention statistics that reinforce the growing need for customer experience management. More and more, companies are recognizing just how much customer happiness impacts revenue , and they’re focusing on transforming their customer experience to meet modern expectations. Forrester ). Forrester ).

Customer retention 156

Customer retention B2B Surveys B2C 156

REVE Chat Blog

NOVEMBER 6, 2019

Digital transformation and artificial intelligence (AI) have evolved customer expectations. Forrester reports says, 23% of B2B CMOs see improving the customer experience as a top three objectives. But with the changing times, they can be transformed into a revenue channel. Key challenges faced by the contact centers .

Contact Center 82

Contact Center Interactive Voice Response Call Center Chatbots 82

Sykes

NOVEMBER 14, 2019

billion in 2021,” according to a 2018 Forrester report. Question 9. While this statistic isn’t a surprising one, we were especially curious to know how companies are upskilling and reskilling their employees. Additionally, 77.30% of the northeastern U.S. Question 7. The Robotic Process Automation (RPA) market “will reach $1.7

Surveys 81

Surveys Telecommunications Technology Transportation 81