Lumoa

JULY 17, 2023

Immersive experiences 7. User interface feedback and qualitative surveys Digitizing Customer Experience: A Key Step to Make Your Company Competitive The Connection between Digital Transformation and Customer Experience The term digital transformation refers to integrating digital technology into all aspects of a business.

Customer Experience 83

Customer Experience Chatbots Feedback Surveys 83

ShepHyken

NOVEMBER 7, 2022

Our CX research finds that 83% of customers trust a brand more if they provide an excellent customer experience. Surveying the New Landscape of Customer Loyalty in the Wake of the Pandemic by Fastco Works. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.

Customer Service 37

Customer Service B2B Customer Experience Marketing 37

Netomi

NOVEMBER 23, 2022

In today’s fast-paced and highly competitive business landscape, quality customer experience has become even more important. This blog post will explore the importance of customer experience and how it can be used as a competitive advantage to drive growth, increase brand loyalty, and ultimately, improve the bottom line.

Customer Experience 52

Customer Experience Customer retention Employee engagement Chatbots 52

Netomi

FEBRUARY 28, 2022

From introducing cryptocurrency to the Latin America market, to offering a free learning online platform for students and playing a key role in the digital transformation of health services, these leaders are making waves in the CX space, and inspiring others along the way. Women of Influence: 25 Innovative Customer Experience Leaders.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64