ShepHyken

NOVEMBER 30, 2018

This week we feature an article by Brian Cantor who gives us a list of ways to achieve success and consistency when communicating with customers on any channel. – Shep Hyken. Making for a jointly admirable and problematic reality, the customer contact community often takes a lofty, wide-eyed approach to strategy and technology.

Abandon rate 236

Abandon rate Journey mapping Average Handle Time Customer centricity 236

Nicereply

MARCH 27, 2023

Learn how to set goals for your customer service team so you can retain more, churn less, increase loyalty, and drive greater customer satisfaction. The right goals for customer service can make or break your relationship with your customer. Without satisfied customers, you’ll be dead in the water.

Customer Service 52

Customer Service Customer advocacy Wait times Customer retention 52

Nicereply

NOVEMBER 7, 2023

You’ve just gotten promoted to manager of your customer support team, and you’re thriving. You’re great at optimizing processes, devising new programs to improve the customer experience, and you love collaborating and developing your team. Right up until you have to give them negative feedback.

Feedback 59

Feedback Construction Scripts Engineering 59

Kayako

MAY 16, 2018

When she got started, most of her clients were on a monthly retainer and paying for blog content and social media management. Especially when it comes to service businesses, both traditional and SaaS, because service solutions often need to be tailored to the individual customer. People have questions.

Customer retention 59

Customer retention Upselling Sales Feedback 59