Bilingual agents outsourcing Survey Virtual Agent 
BlueOcean
OCTOBER 4, 2023
Data from ICMI also reveals that 76% of call center professionals believe bilingual support improves the customer experience, brand loyalty, and customer satisfaction. Surveys of consumers who speak English as an additional language (rather than their primary language) have revealed similar statistics. It’s our thing.
Global Response
APRIL 17, 2023
Not only can a great BPO call center manage day-to-day operations of customer service and support, but BPO outsourcing can also help boost productivity, improve processes, integrate customer data and analytics, improve QA processes and more. This is why many companies with seasonal demand turn to BPO outsourcing to manage their call centers.
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