Bilingual agents, Survey and Virtual Agent

Bilingual Customer Support: Where Live Agents and AI Coincide

BlueOcean

OCTOBER 4, 2023

Data from ICMI also reveals that 76% of call center professionals believe bilingual support improves the customer experience, brand loyalty, and customer satisfaction. Surveys of consumers who speak English as an additional language (rather than their primary language) have revealed similar statistics.

Customer Support

Customer Support Bilingual agents outsourcing Contact Center

BPO Call Centers: 8 Features To Look For

Global Response

APRIL 17, 2023

Many offshoring companies offer multilingual support, but their agents are more likely to be fluent in languages that are less common in the US and Canada. Feature #2: Experienced Agents Similarly, the overall experience and expertise of your BPO call center’s agents will make or break your call center outsourcing experience.

Call Center

Call Center outsourcing Bilingual agents Chatbots

Customer Contact Central

Bilingual Customer Support: Where Live Agents and AI Coincide

BPO Call Centers: 8 Features To Look For

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