BlueOcean

OCTOBER 4, 2023

Customer saves are a key metric, and we outperformed the previous partner, with nearly ten years’ experience under their belt, right out of the gate, realizing a nearly 5% increase in retention during our first quarter in production. The value of that improved metric plays a big role in the client’s bottom line.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Global Response

SEPTEMBER 11, 2023

Call centers should always make use of modern technology to make your communications processes more efficient. Inbound call centers focus specifically on inbound calls, and may not have the capacity or technology to manage outbound calling to customers. How experienced is this provider with tracking / improving relevant metrics?

Call Center 62

Call Center outsourcing Telemarketing Bilingual agents 62

Global Response

JUNE 20, 2023

Aside from its reputation as a beautiful vacation destination just a few hours from Europe, Tunisia has also established itself as a business and technology hub in Northern Africa. Alongside the human element, there’s also the technological backbone to consider.

Call Center 62

Call Center outsourcing Bilingual agents Education 62

Global Response

JULY 23, 2023

Access to specialized skills and technology. Speaking of best-in-class resources, outsourcing can allow you to add specialized resources to your team—whether that’s technology or people. When outsourcing, your agents can offer round-the-clock support as well, ensuring all of your support, regardless of language, has the same benefits.

Call Center 62

Call Center outsourcing Customer Service Bilingual agents 62

Global Response

APRIL 17, 2023

Many offshoring companies offer multilingual support, but their agents are more likely to be fluent in languages that are less common in the US and Canada. Feature #2: Experienced Agents Similarly, the overall experience and expertise of your BPO call center’s agents will make or break your call center outsourcing experience.

Call Center 62

Call Center outsourcing Bilingual agents Chatbots 62

Global Response

JULY 23, 2023

In many people’s minds, a call center conjures up images—or memories—of speaking to a hardly-understandable agent working long hours in another country, providing the bare minimum service or worse, unequipped to really offer much service at all. With an outsourced call center, bilingual agents are common.

Call Center 62

Call Center outsourcing Bilingual agents Service level 62