article thumbnail

Multilingual Support: Expanding Reach with Retail Call Center Services

Global Response

The larger an audience you can market to, the larger your personal audience can grow. Offering multilingual service allows you to compete in international markets while providing exceptional customer support to customers both home and abroad. Looking for Multilingual Support?

article thumbnail

5 Outbound Call Center Pricing Variables

Quality Contact Solutions

However, it’s a prevalent scenario for people to jump to price first when considering outbound telemarketing. If ever there was an area that I would be happier to pay higher rates for, it is the agents’ quality. Bilingual agents can be really valuable depending on the type of and area you call.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How To Pick The Right Call Center Provider

Global Response

This can include things like telemarketing, surveying, appointment setting, customer service, technical support or other areas of service. They’re a great choice for companies who need to do telemarketing, surveying, or market research. If you’re unfamiliar, here’s a quick breakdown: Call centers.

article thumbnail

Nearshore Contact Center Outsourcing Spotlight: Guatemala, Honduras, and El Salvador

Outsource Consultants

For the nearly half a billion people who speak Spanish around the world, Guatemalan agents have neutral Spanish accents that can help a variety of Hispanic countries and US Hispanic markets. Call centers in El Salvador are great options for inbound customer service, outbound sales, and telemarketing. El Salvador.

article thumbnail

Why Some Businesses Prefer In-House Customer Service Over Call Centers

Global Response

Want your customer service team to collaborate with your marketing? If you don’t need many agents—or perhaps don’t need even full-time customer support right now—in-house customer service can be more cost-effective. So, managing your customer service is no insignificant task. Deeper integration with other areas of your business.

article thumbnail

Nearshore Contact Center Outsourcing Spotlight: Mexico, Chile, and Belize

Outsource Consultants

The great company culture in these mid-market nearshore contact centers produces better CX scores than larger BPO firms for companies seeking support in a variety of languages including English, Spanish, and French. Telemarketing. Perhaps the most appealing factor is a lower cost delivery model, frequently beating U.S. Email services.