Global Response

JULY 23, 2023

So, managing your customer service is no insignificant task. Want your customer service team to collaborate with your marketing? Want your sales team to gather customer feedback from your customer service team? Organizations needing to improve customer service metrics. Companies looking for multilingual support.

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Global Response

JUNE 20, 2023

As more businesses seek to expand operations into new markets, offer multilingual services, and scale without losing quality or proximity to their call centers, Tunisia rises up as a solution to many of these competing needs. Conclusion: Is a Tunisia-Based Call Center Right for You?

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Global Response

SEPTEMBER 11, 2023

Conversely, outbound call centers focus primarily on outbound customer communication and may not offer traditional customer service solutions. They’re a great choice for companies who need to do telemarketing, surveying, or market research. Can their technology help you upgrade your service levels or offerings?

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Global Response

APRIL 17, 2023

Many offshoring companies offer multilingual support, but their agents are more likely to be fluent in languages that are less common in the US and Canada. Feature #2: Experienced Agents Similarly, the overall experience and expertise of your BPO call center’s agents will make or break your call center outsourcing experience.

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