BlueOcean

OCTOBER 4, 2023

Likewise, we know that offering live agent support for Spanish consumers is a competitive advantage in many markets in the U.S. You’ll want to ask about labor markets, hiring timelines, retention stats and more. The value of that improved metric plays a big role in the client’s bottom line.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Global Response

JUNE 20, 2023

As more businesses seek to expand operations into new markets, offer multilingual services, and scale without losing quality or proximity to their call centers, Tunisia rises up as a solution to many of these competing needs. For more ideas on key metrics to track, read our breakdown of most important KPIs for call centers.

Call Center 62

Call Center outsourcing Bilingual agents Education 62

Global Response

SEPTEMBER 11, 2023

They’re a great choice for companies who need to do telemarketing, surveying, or market research. Ideally, your call center partner should provide access to experts and experience you don’t have in-house, whether that’s bilingual agents, experienced CX leadership or something else. How does this provider measure quality?

Call Center 62

Call Center outsourcing Telemarketing Bilingual agents 62

Global Response

JULY 23, 2023

Want your customer service team to collaborate with your marketing? If you don’t need many agents—or perhaps don’t need even full-time customer support right now—in-house customer service can be more cost-effective. Organizations needing to improve customer service metrics. Deeper integration with other areas of your business.

Call Center 62

Call Center outsourcing Customer Service Bilingual agents 62

Global Response

APRIL 17, 2023

Many offshoring companies offer multilingual support, but their agents are more likely to be fluent in languages that are less common in the US and Canada. Feature #2: Experienced Agents Similarly, the overall experience and expertise of your BPO call center’s agents will make or break your call center outsourcing experience.

Call Center 62

Call Center outsourcing Bilingual agents Chatbots 62

IdeasUnlimited

JULY 4, 2022

Multilingual customer support is crucial for establishing your brand in other countries or targeting specific overseas markets. Multilingual support is key for accomplishing this in overseas markets and companies avoid the risk of losing customers. Enhanced Communication. Expanding Overseas.

Customer Support 98

Customer Support Bilingual agents Entertainment Call Center 98