B2B Has Its Own CX Challenges
Anexa BPO
FEBRUARY 17, 2023
Keep in mind that your customer data should represent your entire customer pool and not just a random sampling. It should also reflect 24/7 monitoring of insights as opposed to intermittent feedback and should be fully tied to the day-to-day operations of your teams and their needs. And eCommerce? We were made for that.
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