BlueOcean

OCTOBER 4, 2023

AI in the contact center is nothing new, but it is a whole lot more accessible than ever before. Conversational AI can mimic human support through online chat—in whatever language a user desires—to help customers get to resolutions faster. The most recent census reports that 21.4% of Canadians speak French as a first language.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Global Response

NOVEMBER 14, 2023

If your English service is exceptional, but your French service is not, you’ll be creating an inconsistent brand experience—leading to lower customer trust and retention—but you’ll also be reducing the ROI on your multilingual investment in the first place, since those customers will view your brand as unhelpful.

Call Center 62

Call Center Bilingual agents outsourcing Telemarketing 62

Global Response

JUNE 20, 2023

Aside from its reputation as a beautiful vacation destination just a few hours from Europe, Tunisia has also established itself as a business and technology hub in Northern Africa. Consider that the Tunisian workforce offers educated, multilingual workers who are well-trained in providing quality customer service.

Call Center 62

Call Center outsourcing Bilingual agents Education 62

Global Response

JULY 23, 2023

We delivered initial and ongoing brand training to our call center team to provide dedicated, experienced brand specialists to the Lacoste account, providing them with a team that was ready to deliver top-notch customer service that stayed completely on-brand at every touchpoint. With an outsourced call center, bilingual agents are common.

Call Center 62

Call Center outsourcing Bilingual agents Service level 62