This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.

Remove Bilingual agents Remove Customer Experience Remove Scripts Related Topics
Call flow First call resolution Wait times Interactive Voice Response Sales Customer Service Customer Support Feedback Call Center Contact Center More Related Topics >
article thumbnail

What Pain Points do Customers Experience with Live Chat?

IdeasUnlimited

APRIL 21, 2022

One study shows that 66% of the customers stopped buying after a bad customer service interaction and never bothered to check back. In order to create a smooth customer experience, it’s important to have an intimate knowledge about the pain-points customers experience while going through live chat support.

Customer Experience 94
Customer Experience Bilingual agents B2C Scripts 94
article thumbnail

Why Spanish is Today’s Largest Growth Opportunity for Contact Centers

Balto

SEPTEMBER 29, 2022

Consider the following: Spanish is the second most spoken language in the world Hispanics are known for being brand loyal Providing first-rate service in Spanish translates to positive CX (customer experience) Immediately and better accommodating the Spanish-speaking market is a massive opportunity for businesses to get a one-up on competitors.

Contact Center 52
Contact Center Bilingual agents First call resolution Call flow 52
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

Stay Connected

Join 52,000+ Insiders by signing up for our newsletter

About
Awards
About
Editions
Awards
Editions
Topics
LinkedIn Twitter
Powered by Aggregage | Terms and Conditions | Your California Rights and Privacy Policy
© Aggregage 2024