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IdeasUnlimited
APRIL 21, 2022
Make sure your live chat support agent handles transfers quickly and efficiently without making a customer wait too long for their conversation to continue. Therefore, you need to have bilingual agents ready to handle online chat when needed. Introduction.
Quality Contact Solutions
DECEMBER 31, 1969
If a calling campaign consists of nothing more than a text script and not any data collection, a call center can program and launch in their sleep. I referenced an informational campaign with nothing more than a text script without data capture in the section above. An informative type of campaign that could fit into that mold is not only easy to set up; it is also easier to execute from an agent perspective. As a result, you don’t need a highly skilled agent.
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