Remove Bilingual agents Remove Customer centricity Remove outsourcing Remove Surveys
article thumbnail

Customer Success Drives Business Success

Anexa BPO

Customer success agents pick up where sales agents leave off and have the single most influence on the customer journey. They are communicators, listeners, problem solvers, and educators, and ultimately take responsibility for – that’s right – ‘customer success’.

article thumbnail

B2B Has Its Own CX Challenges

Anexa BPO

Data and metrics that are pulled from surveys simply won’t fit in this context and won’t provide ongoing analysis and feedback requirements. BPO outsourcing companies like award-winning Anexa can impact your company’s ability to harness this potential. We were made for that. Let’s talk about how we can take your business forward.

B2B 52