Certified Languages International

AUGUST 10, 2021

Maybe you don’t think you need telephone interpretation services for your call center. Maybe your bilingual agents are enough. But just because you’re doing well now without telephone interpreting services, doesn’t mean your customers won’t expect you to have multilingual support in the future. .

Call Center 52

Call Center Bilingual agents Customer Care Contact Center 52

BlueOcean

OCTOBER 4, 2023

Data from ICMI also reveals that 76% of call center professionals believe bilingual support improves the customer experience, brand loyalty, and customer satisfaction. Surveys of consumers who speak English as an additional language (rather than their primary language) have revealed similar statistics.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Outsource Consultants

OCTOBER 2, 2018

This growth has been driven largely by demand for bilingual call center services (Spanish and English), reduction in telecom rates, the emergence of the Internet, and the highly skilled, college-educated labor force. Due to Belize’s fixed currency rate, your company can reduce your overall call center costs at a stable rate.

outsourcing 52

outsourcing Contact Center Bilingual agents Automotive 52