BlueOcean

OCTOBER 4, 2023

We believe that your French-Canadian consumers deserve support from agents who understand not only your brand, but also understand the consumer landscape and consumer support expectations in Canada. The most recent census reports that 21.4% of Canadians speak French as a first language. It’s our thing. So, of course, we’re biased.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Outsource Consultants

OCTOBER 2, 2018

Nearshore outsourcing in Latin American countries (Caribbean, Mexico, and South America) has been growing rapidly over the last several years. This allows contact centers to be more selective as they evaluate and hire prospective agents. Chile is one of the safest countries in Latin America with a stable economy and government.

outsourcing 52

outsourcing Contact Center Bilingual agents Automotive 52

Global Response

NOVEMBER 14, 2023

One of the biggest concerns with outsourcing customer service is whether or not agents will be able to speak English well enough to provide effortless and easy communication—and avoid misunderstandings—with customers.

Call Center 62

Call Center Bilingual agents outsourcing Telemarketing 62