Bilingual agents, Customer Care, Customer retention and outsourcing

Bilingual Customer Support: Where Live Agents and AI Coincide

BlueOcean

OCTOBER 4, 2023

We believe that your French-Canadian consumers deserve support from agents who understand not only your brand, but also understand the consumer landscape and consumer support expectations in Canada. The most recent census reports that 21.4% of Canadians speak French as a first language. It’s our thing. So, of course, we’re biased.

Customer Support

Customer Support Bilingual agents outsourcing Contact Center

Multilingual Support: Expanding Reach with Retail Call Center Services

Global Response

NOVEMBER 14, 2023

One of the biggest concerns with outsourcing customer service is whether or not agents will be able to speak English well enough to provide effortless and easy communication—and avoid misunderstandings—with customers.

Call Center

Call Center Bilingual agents outsourcing Telemarketing

Customer Contact Central

Bilingual Customer Support: Where Live Agents and AI Coincide

Multilingual Support: Expanding Reach with Retail Call Center Services

Webinars

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