Global Response
JULY 17, 2023
Considering switching to a cloud-based call center solution? Compared to legacy solutions, or on-premise contact centers, cloud-based solutions make much more sense—and offer a lot more flexibility—for today’s market. Surely, that can’t be secure?
Global Response
JULY 23, 2023
While onshore agents offer native fluency, even nearshore agents may have native or near-native fluency from growing up in close proximity to the US. Want to see how our call center teams can help supercharge your customer service efforts and meet your goals? FAQs How do call centers handle multiple languages?
Global Response
FEBRUARY 13, 2022
For example, a company in the US may have an offshore call center in India or the Philippines. Offshore call centers can have some drawbacks, but they can also have a lot of benefits. Offshore call center pros and cons. This is sometimes known as a virtual call center.
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