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5 Reasons You Should Outsource Your Call Center to Mexico

Global Response

Currently, around 42 million US residents speak Spanish, which means you could be missing out on—or under-serving—a large population of your audience if you don’t offer bilingual services. And while you can certainly find bilingual agents in other locations, there may be other challenges. Ready to perfect your CX?

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9 Benefits of Cloud-Based Call Center Solutions

Global Response

Consider, for example, if some of your team is located in Florida or Puerto Rico, and a massive hurricane hits, sending your service down and halting your call center operations. Continuous Innovation and Updates Finally, cloud-based call centers give you access to regular innovation, advancements and updates.