Bilingual agents call center software Sales Technology 
Global Response
JUNE 13, 2023
And while you can certainly find bilingual agents in other locations, there may be other challenges. For example, US agents who are bilingual tend to command premium salaries, while offshore bilingual agents are likely bilingual in languages that aren’t as relevant in the US. Ready to perfect your CX?
Global Response
JULY 17, 2023
Consider, for example, if some of your team is located in Florida or Puerto Rico, and a massive hurricane hits, sending your service down and halting your call center operations. Save money and increase sales with a brand-obsessed, people-first team that delivers a high-touch, superior customer experience, every time.
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