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Scripts

White Paper

21 Business Analysts & Call Center Leaders Reveal the Optimal Role of the Business Analyst in Call Center Operations

Callminer

SEPTEMBER 14, 2020

Learn more about how speech analytics can benefit your call center operation by downloading our white paper, 10 Ways Speech Analytics Empowers the Entire Enterprise. Then key metrics of each agent can be analyzed to understand their personal shortcomings and specific training can be given to them.

Call Center

Call Center Analytics First call resolution Metrics

From CTO to CX Industry Analyst: An In-depth Conversation with Mark Hillary

Vistio

OCTOBER 5, 2021

Normally the work that I’m doing, yeah, it does sort of split between my own personal pet sort of projects, the latest book I’m working on or something, and the kind of working with industry leaders. And that goes in one of two ways. But now you’re looking at multiple years and decades of interaction as the kind of the norm.

Chatbots

Chatbots Contact Center Banking Technology

Webinars

How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience

MORE WEBINARS

Customer Contact Central

21 Business Analysts & Call Center Leaders Reveal the Optimal Role of the Business Analyst in Call Center Operations

From CTO to CX Industry Analyst: An In-depth Conversation with Mark Hillary

Webinars

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