Big data Knowledge Base Self service Technical Support 
TechSee
DECEMBER 5, 2017
Its intelligent knowledge base/self-service platform is powered by artificial intelligence, unified search, rich analytics, and machine learning. The Canadian-based Coveo increases self-service success and case deflection by making search core to the self-service experience.
TechSee
MARCH 7, 2019
Forward-looking customer service organizations have discovered various innovative ways to empower their agents and enhance their value to the organization. Team-based models. For every customer episode – paying a bill, getting technical support with activating a device, etc.
Taylor Reach Group
MAY 30, 2017
Self-learning email management platforms to recommend responses based on past responses to a set of keywords is similarly ’long in the tooth’. . . More than two decades ago when IVR self-service first became a mainstream solution, we first gained the ability to complete a transaction without human involvement.
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