article thumbnail

Top 5 Customer Service & CX Articles for Week of April 29, 2024

ShepHyken

Years ago, the term “Big Data” became popular. I came up with the concept of “Micro Data,” which is about very personalized information about a smaller set of customers. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops.

article thumbnail

Got Joy? Happiness Guru Shawn Achor to Speak at Verint Engage 2018

Verint

Achor will present “Big Potential: How Transforming the Pursuit of Success Raises Our Achievement, Happiness and Well-Being” on the morning of Wednesday, May 16. Using big data and the findings from his research in 50 countries, Achor will show how pursuing success using an individual, self-focused approach can limit our progress.