Top 5 Customer Service & CX Articles for Week of April 29, 2024
ShepHyken
APRIL 28, 2024
Years ago, the term “Big Data” became popular. I came up with the concept of “Micro Data,” which is about very personalized information about a smaller set of customers. From chatbots and voice assistants to recommendation engines, brands are integrating AI wherever they can, and for good reason.
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