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Remove Big data Remove Gamification Remove Morale Related Topics
Agent Empowerment Telemarketing Technical Support Self service Analytics APIs Metrics Employee engagement Upselling Accountability More Related Topics >
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Buddying Up – Putting Virtual Employee Assistants at the Heart of Agent Development

TechSee

MARCH 7, 2019

With this high turnover presenting a significant challenge to contact centers in terms of cost, productivity and morale, it is not surprising that there’s an ongoing global trend towards fostering agent development and enhancing their day-to-day activities. Gamification.

Gamification 104
Gamification Contact Center Agent Empowerment Self service 104
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How SaaS Software Can Help Sync Your Sales & Support Teams

aircall

APRIL 16, 2021

Team building and improving morale. SaaS works well for a variety of general use cases, including: Data backup. Big data analytics. Set daily goals according to how many interactions a sales rep needs to have to close a sale, and leverage gamification software for a little friendly competition. Increase revenue.

SaaS 62
SaaS Sales Coaching APIs 62
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