Fonolo

NOVEMBER 17, 2020

As the focus of contact center turns to creating value rather than reducing expenses, KPIs like customer satisfaction and service level will become increasingly favored over metrics like Average Handling Time. Storyline: Gamification. FCR is the Most Important Metric. Why Gamification Matters. Flexibility and scalability.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

AWS Machine Learning

FEBRUARY 13, 2024

Before moving to full-scale production, BigBasket tried a pilot on SageMaker to evaluate performance, cost, and convenience metrics. Use SageMaker Distributed Data Parallelism (SMDDP) for accelerated distributed training. Log model training metrics. Use a custom PyTorch Docker container including other open source libraries.

Engineering 117

Engineering Gamification Big data Scripts 117

ChurnZero

JULY 22, 2022

They’re an open source big data platform and the director of onboarding said, “Management wants me to build out a whole risk mitigation plan.” Maybe your company started in enterprise customers as well and is going down market. When we talk about metrics and data, that’s what you need to look at.

Gamification 98

Gamification Accountability B2B Enterprise 98

Natalie Petouhof

FEBRUARY 28, 2016

Managing performance and productivity in a typical enterprise is no easy task, given disparate systems, complex processes and the differences in performance metrics between roles and functions. What Does Gamification Have To Do With Performance? Why Is It Important to Balance Cost, Quality and Customer Service?

Gamification 45

Gamification Management Analytics Metrics 45