Inbenta

JUNE 2, 2021

In multinationals, where teams can often be dispersed over numerous countries and time zones, there is also an increased need for HR teams or proficient self-service capabilities to be available 24/7 to assist whenever an employee may need their help. To learn more on this topic, download our latest ebook!

Chatbots 83

Chatbots Self service Virtual Agent Morale 83

Avaya

OCTOBER 25, 2017

As such, the brand is evolving to streamline self-service and deliver greater bank branch innovation. As part of its first-ever smart branch , debuted in 2014, the Bank of China offers a sales area where customers can learn about products and services through various mobile, social and digital channels.

Banking 58

Banking Telecommunications Big data Self service 58

Comm100

JUNE 5, 2018

First, customers can receive accurate information instantly from self-service AI, and they don’t have to call the support center and wait on hold. Second, call center agents get access to a sea of information and can sort out complicated issues that cannot be solved by self-service functionality.

Contact Center 49

Contact Center Chatbots Call Center Self service 49

Comm100

FEBRUARY 16, 2018

Companies also plan on achieving this top priority for 2018 by creating or optimizing automated self-service experiences (such as through intelligent customer knowledge bases and Chatbots), and improving customer journey mapping. Recommended for you: [eBook] Improve Your Customer Experience: An Action Plan for CX Success.

Customer Service 40

Customer Service Chatbots Journey mapping Multichannel 40